This policy describes how Renovate ProMaster handles information submitted through this website and private client portal.
Information we collect
We collect information you choose to provide, including contact details, property and project information, consultation messages, project records, documents, progress updates, and account identity details used to protect portal access. Technical security data such as timestamps, request identifiers, and limited device or network information may be processed to prevent abuse and maintain the service.
How we use information
We use information to respond to inquiries; plan, estimate, document, and manage construction work; provide the client portal; deliver requested operational messages; protect accounts; maintain records; and comply with applicable obligations. We do not use the portal to process card or bank payments.
Text messages and email
If you consent, we may contact you about your inquiry or project by text or email. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Consent to receive marketing texts is not a condition of purchase. We do not sell phone numbers or share SMS opt-in information with third parties for their own marketing.
Service providers
We use carefully selected infrastructure, identity, storage, communications, and security providers to operate the website and portal. They may process information only to provide those services or as required by law. Project documents are stored in private object storage and delivered only after server-side authorization.
Retention and security
We retain information for as long as needed for the inquiry, project, warranty, business records, security, and legal requirements. We use access controls, encrypted transport, private storage, one-time invitations, and audit records. No internet system can be guaranteed completely secure; contact us promptly if you believe access has been compromised.
Your choices
You may ask to review, correct, or delete personal information, subject to contractual and legal recordkeeping requirements. You may opt out of nonessential communications at any time. Operational project notices may still be necessary while services are active.
Contact
For privacy questions or requests, email office@renovatepromaster.com.